Overseas shipping
Note: Shipping costs only cover shipping to your country.
We are also responsible for all customs duties, duties, taxes and brokerage fees that may be charged.
We accept orders from outside Japan. For international customers, we support payment methods such as Shop Pay, Visa, Mastercard, American Express, Paypal, Google Pay, and Apple Pay. All our products are displayed in Japanese yen. If you have any questions, please feel free to contact us. Below are answers to frequently asked questions about international shipping.

What kind of delivery service do you use?
Shipping options and prices are displayed at checkout and may include EMS, or Fedex, DHL Express Worldwide. Please note that not all shipping methods are available in your country.

You can see the shipping options and prices for your order by initiating an online checkout from our website. Simply add the item you want to buy to your shopping cart and start the checkout process. You don't have to buy at that point, but you can see the shipping method and price of your order. The shipping options available depend on the weight of your order and the location of your delivery.

Most packages are delivered within 15 business days, but in rare cases, when a package leaves Japan, there will be a delay of up to 30 days due to events beyond our control, such as weather and customs processing time. To do. Delivery time is not guaranteed.

Can I list a smaller amount on my invoice?

After the discount, you may not list any amount other than the amount actually paid on your invoice or customs declaration. Please note that store credits are taxable, not discounted. Do not ask us to list a smaller amount or list your order as a "gift" as it is illegal to do what we do.

Attention to overseas customers: We will strictly examine credit card fraud! As accepting international orders increases the risk of fraud, there are some restrictions in place to prevent fraud. We reserve the right to delay the processing of your order until we confirm your credit card information. If we cannot verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and cancel or invalidate the credit card charges associated with the purchase. Please note that we are pursuing all legal means-advise credit card companies, credit bureaus, and legal authorities for suspicious, attempted, or experienced credit card fraud. give me.

In some circumstances, we may ask you to email one or more of the following items to facilitate the processing of international orders:

A copy of the front and back of the credit card used for the purchase.
A photo ID that contains a signature and matches the first and last name of the credit card used.
A recent credit card statement that matches the name of the credit card used.

Can you give me the tracking number?

How much does it cost to ship to me?
The price of the shipping option will be presented before the checkout is completed. All store items are properly weighed so that upon checkout, the system will calculate the correct shipping charges and display a list of shipping options. Once you have some items in your shopping cart and start the checkout process, you can see what your shipping costs will be without having to actually complete your order.

Do the shipping charges I pay include customs duties, duties and taxes?
no. Customs duties, duties and taxes are not included in the shipping charges paid to us. After your package has been processed by Customs, you will have to pay any customs duty, customs duty or tax charges to your local delivery person. RCTRAIL cannot determine if your country may charge these fees. We recommend that you contact your local mailing service or customs for more information on customs duties, taxes, or customs fees in your country.

Warranty issues
Customers in Japan need to deal with warranty issues with Japanese manufacturers or distributors, but this is not always possible for overseas customers. If you have any concerns about a defective product, please contact RCTRAIL Customer Service so that our team can help you find a solution through the appropriate channel.

Claims for damaged packages
If you receive your order and your package is damaged in transit, please contact us within 48 hours of receiving your package. Customers with damaged packages can directly charge us. Please keep all packing materials (boxes, packing paper, etc.) for confirmation. In most cases, you will be asked to return the damaged product for confirmation.

Claims for lost packages
If you have not received your order and you suspect that your package has been lost, please contact us. All packages shipped by RCTRAIL are insured at 100% of the value of the package. If the package is actually lost, we will replace it, deposit the full amount into your account, or refund the full amount of your order.

Please contact the carrier within 2 business days for any missing luggage.

Do not open a PayPal bill for your order. Processing will be further delayed.

D o Do I have to pay Japanese taxes?
no. International orders are not taxed by Japan.

Are there any products that cannot be shipped overseas?
Yes. Due to the lithium-ion battery and flammability, fuel, cleaning fluid, or pressured contents cannot be shipped to overseas customers overseas.